Shipping

Orders are processed Monday-Friday until 6pm ET. Shipments will be fulfilled within 24 hours, exceptions being store closures, holidays, and orders requiring verification. Orders placed after weekday hours or on non-business days will be processed and addressed promptly on the following business day. Service delays and extended processing times can occur, albeit rarely.

For special requests regarding shipping please Contact Us.

Charges

Shipping charges are calculated at checkout using discounted, real-time rates that are estimated by the shipping provider, not Division Road. The rates provided at check-out are a percentage of the actual cost of shipping. In all cases, shipping and handling expenses are greater than those our customers pay upon check-out and Division Road covers this cost delta.

Division Road does not profit from shipping charges. Our policies are in place to drive considered purchases by encouraging our customers to use the informative tools we provide, including a mass of data on our website and a diligent and professional customer service team, which reinforces our efforts to counteract the significant negative environmental impact of free shipping and returns.

Domestic Shipments

We ship via UPS to all 50 states using carrier calculated rates, which allows us to pass along any savings to our customers. Orders over $250 automatically will be shipped with signature required. Online purchases with Division Road that are shipped to a destination outside of the State of Virginia, are tax free.

APO Shipping

We offer shipments to APO/AP Addresses via USPS Priority Mail for a $25 shipping fee. These orders must be processed through an invoice rather than our normal checkout procedure. Please email us with the items you wish to purchase, along with comprehensive Billing & Shipping Addresses and we will issue an invoice that can be completed through our webstore. 

Third Party Shipping

International orders using a domestic Freight Forwarding or third-party shipping provider will be canceled if a customer’s first purchase from Division Road. These companies are regularly used for fraudulent activity, and we will not ship to these destinations without a verified, fully completed international transaction prior.

To be verified to use a forwarding company, we require one complete transaction using a credit card with a matching international billing and shipping address, and successful order delivery. After one complete Net Order, international customers may use these third-party addresses for future purchases, but Division Road is not responsible for the shipment post-fulfillment.

International Shipments

We ship internationally via USPS, DHL, and UPS dependent on the destination. Shipping charges are determined at checkout using discounted carrier calculated rates, allowing us to pass along any savings to our customers.

*Please note VAT/Duties/Customs charges are not included in any prices shown, and are not collected while processing any order through our web-store. International shipments will have customs or duties charges, which vary widely from country to country and must be paid by the recipient of the package. Please check with your local government office for tariff and tax rates as Division Road will not give an estimate for these charges. Also, we cannot declare the value of international shipments lower than the actual purchase amount. Customs processing time and delays are not the responsibility of Division Road and are based on the policies of the destination country. The purchasing customer is fully liable for all return fees including shipping, customs, handling fees, and associated costs if the purchaser refuses to accept an international shipment.

Currently we ship internationally to these countries:

Australia, Austria, Belgium, Belarus, Bulgaria, Canada, China, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Macau, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Ukraine, United Arab Emirates, United Kingdom.

If your country is not listed and you would like to make a purchase please email us, and we will see what arrangements we can make.