Returns & Exchanges
Before returning any merchandise, please request a Return Authorization by emailing: firstname.lastname@example.org
All merchandise must NOT be worn, altered, or washed and must be returned with tags attached and in original new condition.
Merchandise marked as Final Sale or discounted 40% or more is not eligible for a return or refund.
Footwear may be returned for a refund but we ask that you take extreme care when trying items on as any scuffing and creasing on the leather or the sole will not be accepted as a return. Please try on footwear on a carpeted surface and ensure the size is accurate to your foot before walking around.
We accept returns if a Return Authorization is requested, and return shipment is postmarked within 14 days* of purchase in-store or receipt of delivery, and meets all of the above listed requirements.
*Service Announcement: Due to possible delays and impacts from the COVID-19 crisis, any purchase made in the month of March, 2020 is eligible for an extended return window of requesting a Return Authorization and having the Return Shipment postmarked within 30 days of receipt of delivery. All returns/exchanges must still meet our conditional requirements listed above.
Return Shipment costs and methods are the responsibility of the customer. We do provide free-return shipping with Exchange Orders (if possible based on inventory) and if interested in placing an Exchange Order, please inquire when requesting Return Authorization.
We suggest shipping returns either UPS or FedEx. Please allow 3 business days to process a return from its receipt; your banking institution may require additional days to administer and post the transaction.
For International Returns, mark Returned Goods on custom forms and on the outside of the package, and mark Value less than $50.
Ship Packages to:
Division Road Inc.
536 1st Ave. S
Seattle, WA 98104
Purchasing online with confidence, especially with hand crafted product, is difficult and that is why we have a customer service focus with detailed knowledge of the products we carry and how to accurately size. Please contact us via phone or email, and we will be happy to assist you in acquiring the correct item and size. Trust us, it will be a lot easier than spending hours on forums or guessing and returning.