Returns & Exchanges
Before returning any merchandise, please request a Return Authorization by emailing: info@divisionroadinc.com
General
We accept returns if a Return Authorization is requested, and the return shipment is postmarked within 14 days* of purchase in-store or receipt of delivery and meets all of the following listed requirements:
- All merchandise must NOT be worn, altered, or washed and must be returned with tags attached and in original new condition.
- Footwear may be returned for a refund but we ask that you take extreme care when trying items on as any scuffing and creasing on the leather, tongue, or sole will not be accepted as a return. Please try on footwear on a carpeted surface, do not lace tightly, and ensure the size is accurate to your foot before walking around.
Merchandise marked as Final Sale or promotions advertised as All Sales Final are not eligible for a return, refund, or exchange.
Please allow 1-2 business days to process a return from its receipt; your banking institution will often require 3-5 additional days to administer and process the refund transaction.
Holiday Return Window
*Any purchase made as a gift from December 1st – 24th can be eligible for an extended return window, of requesting a Return Authorization and having the Return Shipment postmarked by January 15th. To be eligible for this extension, please type “Gift” in the Notes section of the View Bag step during checkout or email us within 24 hours of purchase so we can note the order. All returns/exchanges must still meet our conditional requirements listed above.
Domestic Return
Division Road will provide you with a UPS Return Label via email with the Return Authorization. When your return is processed, $20* will automatically be deducted from your refund for return shipping and handling. Original shipping charges are for that service and are not refunded upon return.
*Alaska and Hawaii: $40 for return shipping and handling will be deducted from your refund.
Domestic Exchange
We provide complimentary return shipping and handling with Exchange Orders of equal or greater value. If interested in placing an Exchange Order, please inquire when requesting a Return Authorization. Original shipping charges are for that service and are not refunded upon return.
Sizing Comparison Purchase
Domestic Orders with the same item in two different sizes to compare are treated as preemptive exchanges. If returning one of the purchased sizes in its original and new condition, we will provide a complimentary UPS Return Label upon a Return Authorization request. If both sizes are returned, when received and processed, $30 is automatically deducted from your refund for return shipping and handling. Original shipping charges are for that service and are not refunded upon return.
International Return
For International Returns, mark Returned Goods on customs forms and on the outside of the package, and mark Value less than $50.
Ship Packages to:
Division Road, Inc.
3612 Rolling Rd.
Scottsville, VA, 24590
USA
Cancellation
Order cancellation requests following fulfillment and prior to UPS dispatch will be charged a $20 cancellation fee when processed. If cancelling after UPS dispatch, please refer to our return policy. Immediate requests made prior to notification of fulfillment will be processed with no fee. Please keep in mind our prompt fulfillment occurs same-day Monday-Saturday.
Contact Us
Purchasing online with confidence, especially with hand-crafted product, is difficult and that is why we have a customer service focus with detailed knowledge of the products we carry and how to accurately size. Please contact us via phone or email, and we will be happy to assist you in acquiring the correct item and size. Trust us, it will be a lot easier than spending hours on forums or guessing and returning.