Returns & Exchanges
Before returning any merchandise, please request a Return Authorization by emailing: email@example.com
We accept returns if a Return Authorization is requested, and return shipment is postmarked within 14 days* of purchase in-store or receipt of delivery, and meets all of the following listed requirements:
- All merchandise must NOT be worn, altered, or washed and must be returned with tags attached and in original new condition.
- Footwear may be returned for a refund but we ask that you take extreme care when trying items on as any scuffing and creasing on the leather, tongue, or sole will not be accepted as a return. Please try on footwear on a carpeted surface, do not lace tightly, and ensure the size is accurate to your foot before walking around.
*Any purchase made as a Gift from December 1st – 22nd can be eligible for an extended return window, of requesting a Return Authorization and having the Return Shipment postmarked by January 14th. To be eligible for this extension, please type “Gift” in the Notes section of the View Bag step during checkout or email us within 24 hours of purchase so we can note the order. All returns/exchanges must still meet our conditional requirements listed above.
Merchandise marked as Final Sale or promotions advertised as All Sales Final are not eligible for a return, refund, or exchange.
Please allow 1-2 business days to process a return from its receipt; your banking institution will often require 3-5 additional days to administer and process the refund transaction.
Division Road will provide a UPS Return Label associated to your order with the Return Authorization, and $15 will automatically be deducted from your Refund when processed.
We provide free-return shipping with Exchange Orders (if possible based on inventory) and if interested in placing an Exchange Order, please inquire when requesting Return Authorization.
Customers may purchase two sizes of the same item to compare fit as needed. If returning one of the purchased sizes, in original and new condition, we provide a free UPS Return Label upon a Return Authorization request. If both items are returned, we default to our normal $15 deduction for the Return Label when processing the refund.
For International Returns, mark Returned Goods on custom forms and on the outside of the package, and mark Value less than $50.
Ship Packages to:
Division Road, Inc.
3612 Rolling Rd.
Scottsville, VA, 24590
Purchasing online with confidence, especially with hand crafted product, is difficult and that is why we have a customer service focus with detailed knowledge of the products we carry and how to accurately size. Please contact us via phone or email, and we will be happy to assist you in acquiring the correct item and size. Trust us, it will be a lot easier than spending hours on forums or guessing and returning.