Returns & Exchanges
Before returning any merchandise, please request a Return Authorization by emailing: info@divisionroadinc.com
General
- Return shipments must be postmarked within 14 days of receipt of delivery.
- All merchandise must be returned in original new condition with tags attached and NOT worn, altered, or washed.
- Footwear may be returned for a refund. Take extreme care, as any scuffing and creasing on the leather, tongue, or sole will not be accepted as a return. Try on footwear on a carpeted surface, do not lace tightly, and ensure the size is accurate before walking around.
- Merchandise marked as Final Sale or promotions advertised as All Sales Final are not eligible for a return, refund, or exchange.
- Please allow 1-2 business days to process a return from its receipt at Division Road.
- Refunds are processed back to the original form of payment, less any shipping costs.
- Return/Refund Notifications can take 1-2 Days, and your banking institution will often require 3-5 Business Days to administer and process the refund transaction.
- Original UPS Shipping Charges are for the service of delivering an Order to the customer. These charges are not refunded upon return or exchange.
Domestic Return
- Division Road will provide you with a UPS Return Label via email with the Return Authorization.
- When your return is processed, $20* will automatically be deducted from your refund for return shipping and handling.
*Alaska and Hawaii: $40 for return shipping and handling will be deducted from your refund.
Domestic Exchange
- We provide complimentary return shipping and handling with Exchange Orders of equal or greater value.
- If interested in placing an Exchange Order, please Contact Us.
Sizing Comparison Purchase
- Domestic Orders with the same item in two different sizes to compare are treated as preemptive exchanges.
- If returning one of the purchased sizes in its original and new condition, we will provide a complimentary UPS Return Label upon a Return Authorization request.
- If both sizes are returned, when received and processed, $30 is automatically deducted from your refund for return shipping and handling.
Cancellation
- Order cancellation requests following fulfillment and prior to UPS dispatch will be charged a $20 cancellation fee when processed.
- Immediate requests made prior to notification of fulfillment will be processed with no fee.
- If cancelling after UPS dispatch, please refer to our Return Policy.
- Please keep in mind our prompt fulfillment occurs same-day Monday-Saturday.
International Return
For International Returns, mark Returned Goods on customs forms and on the outside of the package, and mark Value less than $50.
Ship packages to:
Division Road, Inc.
3612 Rolling Rd.
Scottsville, VA, 24590
USA
Contact Us
Purchasing online with confidence, especially with hand-crafted product, is difficult and that is why we have a customer service focus with detailed knowledge of the products we carry and how to accurately size. Please contact us via phone or email, and we will be happy to assist you in acquiring the correct item and size. Trust us, it will be a lot easier than spending hours on forums or guessing and returning.